Delete your account

Delete it yourself, in the app

This is the fastest route and needs nothing from us:

1. Sign in to BuildControl, on the web or in the app.
2. Open Settings → Account.
3. Choose Delete account, type DELETE to confirm, and select Schedule deletion.

If you cannot sign in

Email hello@buildcontrol.group from the address on the account, with the subject Delete my account. We will confirm the request and complete it within 30 days. We may ask you to verify the address before acting, because a deletion request from someone else's inbox is the one request we should refuse.

What is deleted

• Your profile, name, email address, phone number and photo.
• Your login and authentication records.
• Your messages, feed posts, comments and saved items.
• Your directory listing, licence number and certifications.
• If you are the only member of a company: that company, its projects and its records.

What is kept, and why

• Records that belong to a company workspace stay with that company if you were not its only member — the same way your work would stay with an employer after you leave. Your own profile, licences and certifications go with you.
• Financial and tax records of transactions that actually happened are retained where the law requires it. We cannot delete an invoice that a tax authority may ask about.
• Aggregate, non-identifying counts that cannot be traced back to you.

Cancelling is not deleting

Cancelling a paid plan removes nothing. Your account drops to the free plan and your projects stay put — we keep them for at least twelve months, and email you at least thirty days before removing anything. See the billing and cancellation policy. Deleting your account is the separate, permanent action described on this page, and the retention promise does not apply to it.

Questions

Write to hello@buildcontrol.group. How we handle personal data generally is set out in the privacy policy.